Case Studies

	Customer Since:	2005
	Annual Registrants:	Thousands
	Type of Events:	Conferences, retreats, and seminars
	Website:	http://www.rzim.org

Featured Client: Ravi Zacharias International Ministries

Overview:
Ravi Zacharias International Ministries (RZIM) is a Christian organization based in 6 countries with the goal of reaching the hearts and intellects of the thinkers and opinion-makers of society. Founded in 1984 and based in Norcross, Georgia, RZIM hosts conferences, retreats, and events all over the world.

Challenges:

• Used an in-house technology solution for registration and database management which lacked functionality
• Could not process credit card transactions or accept e-check payments
• Attendees could not register for multiple events in one transaction
• Unable to send automatic confirmation packets to attendees
• Difficult to manage multiple events or set up new events
• Simply did not meet their needs or the needs of their customers
• System updates were done in-house which was costly and took time
• Could not manage donor information

“Our previous system was a simple online form that fed into a database and offered no payment processing options. It was very difficult to manage when running multiple events and did not allow us to grow our programs. It simply did not meet our needs or the needs of our customers.”

Solution:

• After comparing the options, selected Thriva
• Thriva was flexible enough to meet all of their technology needs
• Powerful tools to manage multiple large events with thousands of registrants
• Thriva has a strong reputation with similar organizations

“I did a lot of research before selecting Thriva’s EventRegister. I started scouring the web to find who had built this type of product. I narrowed it down to 2 or 3 companies that offered similar services. After researching my options, I found that Thriva was involved with a lot of non-profits and camps which drove my initial contact. Thriva’s focus on personal relationships interfaced very well with both me and our ministry.”

Results:

• Customers can sign up and pay for multiple events in one transaction without having to re-enter their information
• RZIM is able to auto-bill all of their customers at one time
• Because the software is web-based, updates and new features are automatically installed without any work for RZIM
• Customers automatically receive confirmation packet emails after registering without any work for RZIM
• Reports and rosters are easy to create
• Specific groups of customers can easily be emailed

“Thriva has allowed us to easily manage multiple events simultaneously. Each of our various programs have different specifications but getting new programs up is very easy with the flexible tools. And we are now able to support our customers very easily with billing and refunds.”

“The support that Thriva offers is great. We never feel like we’re a burden and we get a timely responses. They’ll do whatever needs to be done. They meet all of our needs and continue to grow as we grow.”

To learn more about Ravi Zacharias International Ministires , visit their website here.

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