| 1. | Find and select the account or individual you want using the 'Search For' box located in the middle-left side of the management system. Clicking on their name will bring up their account in the Data Center. |
| 2. | Click the  icon next to the word 'Credit' (this appears below the account name phone number and balance). A new dialog box will appear. |
| 3. | Enter the amount to be refunded in the allocation box and hit 'Next'. |
| 4. | The final screen will confirm your refund. |